ANSWER: Our clinic is open from 7:30am to 6:00pm Monday through Friday and 9:00am to 2pm Saturday. Our Physical Therapy department is open Monday through Friday 8am to 5:30pm.
ANSWER: 5:45 p.m.
ANSWER: We reserve appointment slots for same-day needs such as acute illness and injury. Out of respect for your time, please call ahead if you need to be seen on the same day so we may schedule you accordingly. If you walk in without an appointment we may not be able to accomodate you in a timely manner or even on the same day.
ANSWER: With recent changes to most insurance policies, telemedicine visits are now limited to specific conditions, such as acute COVID illness, except in special circumstances.
ANSWER: Some families like to meet their pediatric providers before delivering or adopting a child. Our pediatric providers offer complimentary, informational pre-natal visit for expecting or new families. These may be completed in clinic or via telemedicine. Either way, when your baby is born, inform the hospital or midwife that you will be bringing your baby to Medical Park Pediatrics, Dr Michelle Laufer or Desiree Cook. They will send us clinical information regarding your delivery and let you know when to follow up after discharge. We generally see babies 1-3 days after they are born or discharged from the hospital.
ANSWER: Generally not. All adult physical exams need to be scheduled. We are sometimes able to accomodate well child visits on the same day you call.
ANSWER: Saturday is a walk-in clinic only for acute illnesses and injuries.
ANSWER: Lab and radiology are open from 7:30am to 6:00pm Monday through Friday. The lab is open on Saturdays from 9:00am to 2:00pm. Radiology is closed on Saturday.
ANSWER: Your insurance card(s), driver's license, and co-payment. You may visit our new patient page for more information on registering for the patient portal and completing paperwork prior to your first visit. If you are not covered by insurance, a $300 deposit is required at check in, which is applied to the visit charge. Any remaining balance is due when the appointment is completed. Newborn infants who are not yet processed through a parent insurance plan do not need to provide a deposit as we understand the lag time involved in this process.
ANSWER: Our peak calling time is between 8:30am-10am every morning, especially Mondays. For faster service, use our on-line appointment request via the portal or call after 11am.
ANSWER: We ask you to arrive 15-minutes prior to your scheduled appointment time. This allows ample time for check-in and the completion of any necessary paperwork.
ANSWER: You are expected to pay your copay, deductible and any non-contracted usual and customary service fees. If you do not have insurance you are expected to pay in full at the time of service. If you are a self pay patient we are pleased to discuss a payment plan.
ANSWER: There are a few reasons this might happen. Depending on your condition, your provider may order laboratory tests which require processing in a specialty lab. We cannot bill you for these tests until we receive the results. In some cases, these results are not received from the lab for up to 12 weeks after your date of service and thus billing is delayed. We understand this can be frustrating, but it is due to external laboratory processes rather than our own billing department and is out of our control.
Another reason you may get a delayed bill or refund is our auditing process. A billing review of services provided during your visit is performed after you leave the clinic so as not to take up your valuable time. During this review our certified coders make sure charges have been correctly applied. Should there be a discrepancy between what you paid and what you owe, one of our staff members will call to make sure you have been notified of the correction.
ANSWER: We try to refund credits on accounts within 6 weeks of your request or our identifying over-payment. This is dependent upon the timing of payment on outstanding claims from your insurance company. If you have a refund due for to overpayment of copay or deductible, we wait for the insurance payment to be remitted and then process the refund. This can take up to two weeks after you receive your explanation of benefits.
ANSWER: If you have any questions about your bill you should contact the billing office at 279-8486.
ANSWER: Due to the Health Information Portablility and Accountability Act (HIPAA) we cannot disclose patient information to anyone other than the patient, regardless of the relationship, without patient consent. You may fill out a Release of Information form that will allow our office to speak to the person you designate. Please see our Patient Privacy Notice for more information.
ANSWER: Yes, we carry most vaccinations, including those for travel and covid. As an established patient you may walk in without an appointment and see a nurse to receive vaccinations as needed. We do not carry the Yellow Fever Vaccine.
ANSWER: For our pediatric patients (under age 18) we have a 24-hour nurse triage line staffed with pediatric nurse specialists. Call our main number (279-8486) and choose the option to speak with the triage nurse. For adult patients, we offer the option to leave a message for a MPFC nurse to contact you in the morning of the next business day. Adult patients who would like to speak to a nurse after hours may call the Providence Hospital 24-Hour Nurse Advice Line at 907-212-6183. For urgent needs, please call 911 or proceed to the emergency room.
ANSWER: We have board certified family practice and pediatric physicians on staff as well as nurse practitioners and physician assistants. Our patients can choose their primary care provider from these clinicians.
ANSWER: Yes, we do.
ANSWER: Yes, we do.
ANSWER: Physician assistants (PA-Cs) are health care professional licensed to practice medicine with physician supervision. They conduct exams, diagnose and treat illness, order and interpret tests, counsel on preventative health care, and write prescriptions.
ANSWER: Nurse Practitioners (ANP, FNP, CPNP, DNP) complete masters or doctoral level training beyond their nursing training. They work both autonomously and in collaboration with doctors and provide a full range of health care services including conducting exams, ordering and interpreting tests, diagnosing and treating illness, prescribing medication and educating patients.
ANSWER: Yes. We have many female providers.
ANSWER: Yes. Any available provider may see you. Our pediatric providers, however, only see patients from birth through 18 years of age.
ANSWER: Absolutely! We encourage you to establish a relationship with a provider of your choice. We also encourage you to have a back-up in case your preferred provider is unavailable or out of town.
ANSWER: That depends on what labs your doctor ordered. Most lab results are available same day through our in-house lab. Some specialty tests and cultures need to be sent out and can takes days to weeks. Please ask your provider about your specific test.
ANSWER: Sometimes your provider will share results with you right away. Other xrays and most ultrasounds need to be reviewed by our radiologist and results should be available by the end of the day or the following morning.
The patient-physician relationship is confidential. Any information exchanged is guided by HIPAA regulations. Confidential medical information will be released only with the express consent and authorization of the patient.
Notice of Privacy Practices
ANSWER: You may complete a records request at our office, print a Release of Information from our website, or if you are seeing a physician elsewhere they can request the records on your behalf. Make sure you have the name, address, phone and fax number of the place you want records sent. Requests can be faxed to our medical records department at 257-8192.
ANSWER: There is no charge if a physician requests your records or if you are requesting only your last visit. Otherwise, a charge of $25 is assessed to cover a full chart release.
ANSWER: Please allow seven to ten days after we receive the request and, if applicable, payment. Under certain special circumstances it may be sooner.
ANSWER: Yes, as long as they are specified on the authorization form.