Q: How much am I expected to pay?
A: Your copay and deductible and any non contracted usual and customary fees. If you do not have insurance you are expected to pay in full at time of service.
 
Q: Why might I get a bill if I have paid my account in full at the time of service?
A: Depending on your condition, your doctor may sometimes order additional blood or urine tests.  Some of these tests are done in combination with tests already performed. In most situations, we cannot bill for these tests until we receive the results, after you have already left the clinic. In many cases they are not received for billing from the lab for up to 12 weeks after your date of service. As frustrating as this may be, please understand that these tests are done so the physician may better care for you.

Another reason you may get a bill is due to our auditing process, although we try to catch all charges upon check out. We understand your time is precious, therefore auditing of your visit is saved until after you have left the clinic. At this time our certified coders make sure the charges have been correctly attached to your fee slip. Should there be a discrepancy one of our staff members will call you to make sure you have been notified of the correction.

Q: How long will it take to receive a refund?
A: We try to refund credits on accounts within 6 weeks of a patients request for one. This is dependent upon receiving payment from your insurance company on outstanding claims. If you feel you have a refund due you because you overpaid your copay or deductible, we still need to wait for the insurance payment to come to us. This can take up to two weeks after you receive your explanation of benefits.

Q: What do I do if I do not agree with my bill?
A: If you have any questions about your bill you should contact the billing office at 279-8486.